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Practice Management

Carol Wall (f)

Carol has overall responsibility for the running of the practice and for the staff.

She is also our Complaints Officer.  If you have a complaint, please telephone or ask to speak to her and she will try her utmost to resolve your problem.  If she cannot do this, we have a formal Complaints Procedure, which she will explain to you.  However, we do hope that you will not have cause to make an official complaint and we will do what we can to make sure that this is the case.

Please also speak to Carol should you have any ideas about improving services.  She is always willing to listen and, if appropriate, will put your idea into action.

You can contact Carol directly on  01505 826020.

Administration

Mrs Esther Fleming (f)
Contract Officer

Reception

Tara (f)

Reception Manager

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Janette (f)
Linda (f)
Evelyn (f)
Kirsty (f)
Eileen (f)

Secretaries

Mrs Jackie McNair (f)
Practice Secretary
 
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